The Call (2020) Horror Movie Poster

The Call (2020)

Released: November 27, 2020
Runtime: 112 min
15
South Korea
Korean

A ringing phone in an abandoned house, a voice from twenty years ago, and a woman who realizes too late that she has helped create a monster. The Call is the feature debut of Lee Chung-hyun, loosely based on the 2011 British-Puerto Rican film The Caller. It was meant to open in Korean cinemas in 2020, but the pandemic sent it to Netflix, where it premiered worldwide on 27 November 2020. Park Shin-hye plays Seo-yeon, living in 2019. Jeon Jong-seo plays Young-sook, living in the same house in 1999. Their friendship over an old cordless phone turns into a deadly battle across time. Fans still argue about its shocking final scene.

7.9/10

Horror Jungle Rating

IMDb
IMDb

7.1/10

IMDb Rating

Rotten TomatoesRotten Tomatoes

100%

Rotten Tomatoes

QUICK HORROR SNAPSHOT

Creepiness & Uncanny
7/10
Monster / Killer Threat
9/10
Atmosphere & Dread
7/10
Re-watch Value
7/10
Gore & Violence
7/10
Jump Scares
5/10
Psychological Terror
8/10
Overall Scare Factor
7/10
Tension & Suspense
9/10

Official Trailer

Where to watch

Updated November 13, 2026

Netflix
Netflix
Available

SHOULD YOU WATCH IT?

Worth Watching?One of Netflix's best Korean thrillers, perfect for fans of clever, twisty horror.
Yes
Watch Alone?It is tense rather than ghostly, so it is fine alone.
Yes
Watch in the Dark?The shadowy house and night scenes are more intense in the dark.
Yes
Good for Date Night?Twisty and gripping enough to keep you both talking, as long as you can handle some blood.
Yes
Watch With Parents?Violent, but with no sexual content.
Yes
Beginner Friendly?The story is accessible, but some violence is strong.
Maybe
Family Friendly?Too violent for children.
No
Slow Burn?The first act is a slow mystery, but once the timeline starts changing it moves fast.
No
Headphones Recommended?The phone calls and the score are effective with headphones.
Maybe
18+
Age RecommendationContains strong horror content, violence, and disturbing themes.
16+

Spoiler Free Review

Jeon Jong-seo is the reason to watch. As Young-sook she shifts from lonely victim to giggling, unpredictable killer, and every scene she is in crackles with danger. Park Shin-hye is strong too, playing a woman who keeps trying to fix things and keeps making them worse.

The best idea is the house itself. Each time the past is changed, Seo-yeon's present changes around her: walls decay, rooms repaint themselves and people vanish, sometimes within one camera move. These shifts are clever, eerie and very well made.

The film starts as a moody mystery and turns into a cat-and-mouse thriller where the killer can attack the past. The rules are mostly consistent, and the tension keeps building. It is violent in places, with stabbings and burns, but the horror is mostly about helplessness.

It runs a little long, and the middle has a few repetitive phone calls. But the final act, and the scene after the credits start, make this one of the most talked-about Korean thrillers on Netflix.

What Works

Jeon Jong-seo's unhinged Young-sook is one of the best Korean horror villains of the 2020s.
The changing house is a clever visual way to show time travel.
The suspense keeps rising because every call can rewrite everything.
The mid-credits scene is a brutal, memorable twist.

What Doesn't Work

At 112 minutes, the middle section has some repetition.
A few time travel rules are bent to serve the plot.
Some viewers find the final twist too cruel after everything Seo-yeon goes through.

FINAL VERDICT:

The Call is a smart, tense and stylish thriller with a villain you will not forget. It takes a simple idea, a phone that connects two times, and squeezes every drop of suspense from it. Watch it, and do not switch off when the credits start.

spoiler-warning

Be Careful, Spoilers Ahead

Plot Summary (Spoilers)

In 2019, Kim Seo-yeon returns to her rundown childhood home in the countryside to visit her sick, estranged mother Eun-ae. She finds an old cordless phone and starts receiving calls from a frightened young woman. Seo-yeon realizes the caller, Oh Young-sook, lives in the same house, but in 1999.

The two become friends. Both have hard lives with their mothers: Young-sook is abused by her adoptive mother, a shaman, while Seo-yeon blames her own mother for the fire that killed her father. Young-sook uses Seo-yeon's information to prevent that fire. Seo-yeon's present transforms: her father is alive and the family is happy and wealthy.

But Young-sook's life gets worse. Seo-yeon learns that Young-sook was killed by her mother during an exorcism, and warns her. Young-sook kills her mother instead. Now free, she starts murdering people, and Seo-yeon sees victims vanish from the present. When Seo-yeon tries to cut contact, Young-sook kills Seo-yeon's father in 1999 and takes the eight-year-old Seo-yeon prisoner. The happy present disappears.

Young-sook forces Seo-yeon to tell her how she will be caught. She also taunts her with a secret: it was young Seo-yeon who started the fire that killed her father, not her mother. Seo-yeon gives her the real information to protect her mother, and the present changes again. Now an older Young-sook, still a killer, owns the house.

Ending Explained

Seo-yeon learns from old police records that her mother Eun-ae came to the house in 1999 with a police officer. She warns her past mother over the phone. In 1999, Young-sook kills the officer and chases Eun-ae. In 2019, the older Young-sook chases Seo-yeon at the same time. Eun-ae saves young Seo-yeon and appears to sacrifice herself to stop Young-sook, and the older killer vanishes from the present. Seo-yeon is reunited with her mother, alive but scarred.

Then comes the mid-credits scene. The older Young-sook, before she disappears, calls her younger self in 1999 and warns her about Eun-ae and the police. With that knowledge, young Young-sook survives. Eun-ae vanishes from Seo-yeon's present, and adult Seo-yeon wakes up tied to a chair in Young-sook's torture room, captive once more.

So who wins? Young-sook. By using the phone herself, she changes her own history and traps Seo-yeon. Many fans read it as a sign that the cycle never truly ends, and some see it as a setup for a sequel, but the film gives no sign of one.

Hidden Meaning & Symbolism

  • Both women are shaped by toxic relationships with their mothers, and the film asks whether abuse creates monsters.

  • The phone is a symbol of regret: the wish to change one moment in the past, and the damage that follows.

  • Seo-yeon learning she caused the fire shows how blame can hide our own guilt.

  • The changing house shows that the present is built entirely on the choices of the past.

Scariest Moments

1

First Kill: Young-sook turns on her shaman mother, and the shy victim becomes a killer.

2

House Transformation: Seo-yeon watches her bright, happy home rot back into a ruin as the past changes.

3

Father in the Doorway: Seo-yeon learns that young Young-sook has killed her father and taken her child self.

4

Twin Chase: Past and present killers hunt mother and daughter in the same house at the same time.

5

Mid-Credits Twist: Seo-yeon wakes up bound in Young-sook's torture room after everything seemed fixed.

Parents Guide / Trigger Warnings

Jump Scares

Moderate

Several sudden attacks.

Child Death / Peril

Moderate

Young Seo-yeon is kidnapped and held captive by the killer.

Graphic Gore

Moderate

Stabbings, burns and bloody fights, with some strong close-ups.

Flashing Lights

Mild

Some flickering light in the night scenes.

Substance Abuse

Mild

Smoking.

Animal Death

None

No animal deaths are reported in the reviews and plot summaries we checked.

Nudity

None

None.

Sexual Content

None

None.

Suicide / Self Harm

None

Not a theme.

Trigger Warning Notes:

Contains child abuse, a violent exorcism, murder by stabbing and burning, and a child held captive.

Trivia

  • It is loosely based on The Caller (2011), a British and Puerto Rican film based on a story by Sergio Casci.

  • It is the first feature film by writer and director Lee Chung-hyun.

  • Filming began on 3 January 2019 and ended on 2 April 2019.

  • It was set for a cinema release in Korea but went to Netflix because of the COVID-19 pandemic, premiering worldwide on 27 November 2020.

  • Oh Jung-se, who plays Seong-ho, also had a small role as Detective Park in the Korean horror film Into the Mirror (2003).

FAQS (Frequently Asked Questions)

Is The Call scary?

It is more of a tense thriller than a scary ghost story, but its violent killer and dark ending give it real horror.

What happens at the end of The Call?

Seo-yeon's mother appears to stop Young-sook in 1999. But in the mid-credits scene, the older Young-sook calls her younger self with a warning, survives, and takes Seo-yeon captive again.

Is there a post credit scene in The Call?

Yes, a mid-credits scene. Keep watching, because it changes the ending completely.

Does Seo-yeon die in The Call?

Not on screen. The film ends with her tied up and captive in Young-sook's torture room.

Is The Call a remake?

It is loosely based on The Caller (2011), but changes much of the story.

Who started the fire in The Call?

Young-sook reveals that young Seo-yeon accidentally started the fire that killed her father, not her mother.

Where can I watch The Call?

It is a Netflix release and streams on Netflix.

Will there be a The Call 2?

No sequel has been announced.

Is The Call based on a true story?

No. It is fiction based on an earlier film.

Movie Information

Original Title

Kol

Release Date

November 27, 2020

Runtime

112 min

Country

South Korea

Language

Korean

Status

Released

Director

Lee Chung-hyun

Writer

Lee Chung-hyun

Main Cast

Park Shin-hye, Jeon Jong-seo, Kim Sung-ryung, Lee El, Oh Jung-se, Lee Dong-hwi, Park Ho-san

Production Company

Yong Film

Distributor

Netflix

IMDb Page

View on IMDb

Also Known As

Call, Kol